Welcome to Buff Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium fashion collections, delivery services, and customer care. Whether you’re exploring our exclusive collaborations or timeless classics, we’re here to ensure your shopping experience is as seamless as our global delivery.
📦 Product Information
What types of products does Buff Shop offer?
We specialize in fashion-forward apparel including:
- Classic collections for men and women
- Exclusive JHMR x TGR collaborations
- Hoodies, sweatshirts, and tees
- Knitwear and shirts
- Coats, jackets, and bottoms
- Accessories including headwear and boxer shorts
What makes Buff Shop products unique?
Our collections blend premium quality with accessible fashion, featuring curated pieces for urban explorers and weekend adventurers who value both style and substance.
Do you offer seasonal collections?
Yes! We regularly update our collections with timeless classics and limited-edition collaborations to keep your wardrobe fresh and fashion-forward.
🚚 Delivery & Shipping
Where does Buff Shop deliver?
We offer global delivery to most countries worldwide. Please note that some remote areas in Asia are excluded from our shipping services.
What shipping options are available?
We provide two convenient delivery methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days)
- Free Shipping – Complimentary via EMS for orders over $50 (15-25 business days)
How long does order processing take?
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays) before dispatch.
Will I receive tracking information?
Yes! Full tracking information is provided once your order is dispatched. You’ll be able to follow your premium fashion pieces every step of the way.
Why might my delivery take longer than estimated?
Delivery times are estimates and may vary based on destination and customs processing. We work with trusted carriers to ensure reliable delivery, but international customs can occasionally cause delays.
💳 Payments & Security
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information and ensure safe transactions.
Do you offer payment plans?
Currently, we process full payments at the time of order. We’re constantly exploring new payment options to enhance your shopping experience.
🔄 Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date you receive your items. Products must be in original condition with tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details, and we’ll guide you through the simple return process.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate apparel and accessories may be final sale. Please check individual product descriptions for specific return eligibility.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The timing may vary depending on your payment method and financial institution.
👤 Account & Orders
How do I track my order?
Once your order is dispatched, you’ll receive tracking information via email. You can use this to monitor your delivery progress in real-time.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our processing system and changes may not be possible. Please contact us immediately if you need to make changes.
Do you offer international sizing guidance?
Yes! Our product pages include detailed sizing charts and measurements to help you select the perfect fit, no matter where you’re shopping from.
💌 Customer Care
How can I contact customer service?
Our dedicated customer care team is here to help! Reach us at [email protected] for any questions or concerns about your Buff Shop experience.
What are your customer service hours?
We’re available Monday through Friday during standard business hours. We strive to respond to all inquiries within 24 hours.
Where is Buff Shop located?
Our headquarters are at:
112 North Hunter Street, Farmington, US 72730
112 North Hunter Street, Farmington, US 72730
Still have questions? We’re committed to making your Buff Shop experience exceptional. Don’t hesitate to reach out – we’re here to help you style your world with confidence and ease.
Experience premium fashion without the premium wait. Shop confidently with Buff Shop.